His 6'5" frame embraced me with the power of someone who makes you feel safe. And that is exactly what Jeff Dysart has been doing for staff at Riverside Methodist Hospital for more than 30 years.
It was a thrill to see him still doing that since back when I was CEO there. His greeting and gratitude were among the most meaningful things I experienced during my pilgrimage to Riverside on May 2. "You're a legend around here," he said several times in ways that affirmed the team back then more than it did me.
Why do Jeff and his partners matter so much? It is so obvious it is often forgotten. The success of care depends heavily on first line caregivers like him.
That is why the most quotable thing I've ever shared is: the number one job of leaders is to take care of the people who take care of people.
No one comes into an ER and asks, "Have you got enough executives here?" They need first line caregivers!
Leaders can do something VERY important. Their "patients" are not the sick but those caring for them. It is axiomatic that the better job leaders do supporting first line staff the likelier patients will receive great care.
There are the same number staff at RMH now as then, 6000, plus another 30,000 at OhioHealth, the system I am grateful to have founded exactly 40 years ago. Dr. Steve Markovich, Rob Circek, Kanesha Moss, R.N,, and other top leaders are trying hard to support them. Wonderful!
Thank you Jeff. You are lookin' good!
-Erie Chapman