While playing in a golf foursome a physician friend shared his recent diagnosis: stomach cancer. Before two of us could offer sympathy the 4th (a CEO of course) said, "I have a friend who got that diagnosis and he..." The CEO went on & on, never offering sympathy.
Unfortunately, we have all been guilty. Without meaning harm we become chronically self-referential. Someone tells us a story & before they finish we launch our own "I" story.
Not every "I" user is an egomaniac. Whether we say "I" or not we quietly & quickly consider our experience when someone shares theirs.
Alpha male leaders (including me) can be the worst "I" users.
When CEOs are surrounded with sycophants they fall prey to the idea that one person is more important than others.
How many times have you heard a leader call first line staff “lower level employees?"
Subconsciously, leaders may begin thinking that first line caregivers matter less than the high paid executives in the C-suite.
The first way to overcome this is: Change the language & the thinking underneath it. No ER patient seeks an executive. Patients want care only from those low paid, "lower level" caregivers.
A second solution can become a "sacred encounter": Don a housekeeping uniform & work half a shift once a month for a year - shoulder to shoulder with these often invisible caregivers. Humility may arrive in the leader's heart as she or he walks the halls ignored because of one difference: The uniform.
Over 35 years of engaging this practice successfully as CEO at Riverside Methodist Hospital I have recommended it to hundreds of leaders. Only one has done it. Every CEO should note his report. "It was so humbling," he shared.
-Erie Chapman