It happens routinely with often tragic results. Nurses & doctors train hard & pass multiple tests to gain certification in their profession. But, those promoted into leadership roles often have neither the training nor the potential for leadership. Some "D-" leaders were straight "A" students.
Thus tens of thousands of people who are not directors become one because the system misunderstands something crucial: Leadership requires completely different skills.
Mark Twain wrote, "The difference between the right word & the nearly right word is the difference between lightning & a lightning bug." In leadership, the difference between the right leader & the wrong one is the difference between the sun & gloom.
So what? Every study shows that the biggest influence on caregiver satisfaction & performance is the boss. How caregivers feel & whether they respect their supervisor determines culture & performance.
A bad boss sabotages morale & success. The right manager brings out the best. Effective caregiving is so crucial that bosses should be trained, selected & tested using enlightened methods.
This is so logical that one wonders why bad bosses survive. Why? Famed educator Sal Khan uses a simple analogy. In some martial arts beginning students are awarded a white belt. They only progress to yellow when they have demonstrated competency. Higher levels up to the black belt are progressively more difficult.
Of course, our school system is the opposite. Elementary & high school students are routinely promoted to the next grade regardless of whether they have mastered the material. This system also taints the school leadership process. Some gifted teachers are promoted to principals whether or not they possess leadership skills.
Passing this column along to senior leadership & board members (& recommending the book pictured) can begin to help change this insidious process. Meanwhile, too many patients & caregivers suffer.
-Erie Chapman