“Set your expectations high; find men and women whose integrity and values you respect; get their agreement on a course of action; and give them your ultimate trust.” John Fellows Akers
In response to the Institute of Health Improvement (IHI) Triple Aim Initiative our entire Health ministry is creating innovative systems of care that expand beyond the traditional medical model. Our focus is shifting from treating disease symptoms by a multitude of practitioners that results in fragmented care, to whole person care through CARE collaboration and coordination across the continuum.
To illustrate this evolving partnership, I wish to share the following story.
Mr. H is an 83 year old gentleman who is a retired engineer. During his career, he worked on computer development projects for Nasa, the government and in commercial enterprise. Mr. H’s wife of 60 years has mild dementia and needs care too. Their children live out of area and his son is a prominent physician. Mary, lives in providing housekeeping and errands in exchange for lodging. Church friends stop by with an occasional meal and some cheerfulness.
Mr. H was diagnosed with prostate cancer that has metastasized to his liver and spine. Currently, chemo is on hold due to a bout of c-diff colitis, which led to his recent hospitalization.
During a home visit Mr. H reported to his nurse, Katie that he was feeling much better ; his strength and appetite were returning. Yet, with a flip of a dime everything changed. His symptoms returned with a vengeance once the antibiotics were completed. When Mr. H saw his MD, she was so concerned about him that she started IV hydration in her office. The new Care Connect RN, Ana called leaving a worried message about Mr. H. Her compassion, as well as the physician’s, was palpable. They wanted to know, what we in palliative care could do to help?
Katie and I called Ana and the doctor joined in to discuss Mr. H’s changing needs. The MD wanted IV hydration continued at home and although Mr. H could benefit, Katie expressed safety concerns. She knew he would not be able to manage the dangling IV tubing and equipment with frequent trips to the bathroom. He was at risk for falling due to weakness and inadequate in home help. Also, the cost of the antibiotic refill was $2500 and understandably, Mr. H was reluctant to pay that much.
The physician agreed to personally call the patient’s son to update him. The social worker (MSW) would explore medication assistance programs. We would arrange for a hospice evaluation. Katie would draw stat labs .
Our collaboration led to Mr. H’s son hiring a caregiver 7 days/week. Mr. H is extremely pleased with the added help and states that he and his wife’s quality of life is much better now. The MSW contacted several medication assistance programs and although he did not meet criteria, he did save over $200 through a discount pharmacy. Since resuming the antibiotic Mr. H’s condition has improved. He is not ready to transition to hospice but has information to decide if/when the time is right.
I believe our team approach is aligned with the Triple Aim initiative. We supported Mr. H's goal to remain at home with his wife, surrounded by a loving community. Although, Mr. H was at high risk for significant complications they were successfully avoided.
According to, Marsha Sineta, “Trust is built and maintained by many small actions over time. Trust is not a matter of technique, but of character; we are trusted because of our way of being, not because of our polished exteriors or our expertly crafted communications. So fundamentally, trust is the cornerstone, the foundation, for everything you'd like your organization to be now and for everything you'd like it to become in the future.”
Liz Sorensen Wessel RN, MSN